This Privacy Policy explains how Kameleon Creative (“we”, “our”, “us”) collects, uses, stores and protects your personal information when you visit our website, contact us, or use our services.

We are committed to protecting your privacy and ensuring your personal data is handled responsibly, transparently, and in line with UK GDPR and the Data Protection Act 2018.

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1. Information We Collect

We may collect the following types of information:

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1.1 Information you provide directly

• Name

• Email address

• Phone number

• Business name

• Project details / enquiry information

• Files or reference material you upload

• Payment details (processed securely by third-party providers — we do not store card data)

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1.2 Automatically collected data

When you visit our website, we may automatically collect:

• IP address

• Browser type & device

• Pages viewed

• Time spent on site

• Cookies & analytics data

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This helps us improve our website and understand user behaviour.

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1.3 Lead forms & ads

If you complete a form through our website or a paid ad (e.g., Meta Lead Ads), we receive the details you submit:

• Contact information

• Your business details

• Your service preferences (e.g., branding, website, print, digital)

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2. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide branding, design, website or digital services

• Send quotes, proposals and invoices

• Deliver digital products and downloads

• Improve our website and service offerings

• Send occasional updates, promotions or helpful content (you can opt out anytime)

• Run marketing campaigns and measure effectiveness

• Maintain our business records

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We never sell your information to third parties.

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3. Legal Basis for Processing

We process personal data under one or more of these lawful bases:

• Consent – when you submit a form or opt-in

• Contract – when we work together or prepare a proposal

• Legitimate interests – for business administration, analytics and marketing

• Legal obligation – for accounting and tax purposes

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4. How We Store & Protect Your Data

Your information is stored securely using professional tools such as:

• Secure email platforms

• Encrypted cloud storage

• Professional invoicing and contract systems

• Password-protected devices

We take all reasonable steps to prevent loss, misuse or unauthorised access.

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5. How Long We Keep Your Data

We keep client-related data for as long as necessary, typically:

• Enquiries: up to 12 months

• Client files: up to 6 years (legal/accounting requirements)

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You can request deletion at any time (see Section 7).

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6. Sharing Your Information

We may share your information with trusted providers who help us run our business, such as:

• Payment processors (e.g., Stripe, PayPal)

• Project management tools

• Email marketing platforms

• Web hosting providers

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These partners only process data as required and cannot use it for their own purposes.

We do NOT sell or share data with advertisers or third parties for unrelated marketing.

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7. Your Rights (UK GDPR)

You have the right to:

• Access your personal information

• Request corrections

• Request deletion

• Restrict processing

• Object to processing

• Move your data (data portability)

• Withdraw consent at any time

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To exercise these rights, contact us using the details below.

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8. Cookies

We use cookies to:

• Improve website performance

• Track analytics

• Enhance user experience

• Support advertising campaigns

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You can manage cookies through your browser settings at any time.

If you want, I can create a separate Cookies Policy page.

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9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact:

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Kameleon Creative
Email: info@kameleoncreative.co.uk
Phone: 01253 587080
Website: www.kameleoncreative.co.uk